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              Contact us

              Contact Us

              We'd love to hear from you! Whether you have a question about your order, need help with sizing, or just want to say hello — our team is here to help.

              Get in Touch

              Email: contact@kitcustoms.com

              We aim to respond to all inquiries within 24–48 hours on business days.

              Frequently Asked Questions

              Before reaching out, you may find a quick answer in our help pages:

              • Shipping Information — Delivery times, shipping methods, and countries we ship to.
              • Refund Policy — Our resend policy and how we handle issues with your order.
              • Order Tracking — How to track your shipment after it has been dispatched.

              Business Hours

              Our customer service team is available Monday through Friday, 9:00 AM – 6:00 PM (UTC+8). We will do our best to respond to messages received outside of business hours on the next business day.

              NEED TO GET IN TOUCH? WE’RE HERE FOR YOU.

              E-mail us by filling out the form below. No need to do both, we'll promptly reply to your text or e-mail within 48 hours.
              We kindly ask you to refrain from sending multiple emails as this will push your thread down in our queue-delaying your response time.
              E-mail us by filling out the form below. No need to do both, we'll promptly reply to your text or e-mail within 48 hours.
              We kindly ask you to refrain from sending multiple emails as this will push your thread down in our queue-delaying your response time.

              WE'RE AVAILABLE

              Monday–Thursday 8:30am – 5:00pm 
              Friday 9:00am – 4:00pm
              Monday–Thursday 8:30am – 5:00pm 
              Friday 9:00am – 4:00pm

              PLEASE NOTE:

              All orders including expedited orders will be processed in 1-2 days however, expedited orders will be processed with priority.
              We are unable to cancel or edit any orders after they have been placed.
              All orders including expedited orders will be processed in 1-2 days however, expedited orders will be processed with priority.
              We are unable to cancel or edit any orders after they have been placed.

              Contact us

              Contact us

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